Return Policy

• At Sree Kumaran Thangamaligai, we are fully dedicated to ensuring complete satisfaction and offer Free Return Shipping. In the unlikely event that any products you have ordered from us fail to match your expectations and are not in good condition, are damaged or defective, or it is different from what you had ordered, our 15 days return policy offers you the opportunity to return your order for a refund.
• Kindly place either a call with our Customer Support Desk on +919566280503 or email us at (sktmho@themadrassilks.com) requesting to initiate a return by sharing all relevant information pertaining to the order.
• Returns are only accepted when it is agreed by us in writing on (sktmho@themadrassilks.com) before handing over to our assigned reverse logistics partner. Any returns without prior communication in writing will be refused without any justification. We will not strictly entertain any return request for any reason after 15 days from the invoice date.
• Due to the differential, We shall not allow the Exchange of Jewellery products, as no two similar jewellery products will be of the same price. However, we shall refund your account directly after we receive the returned product, and you can make a fresh purchase online.
• To be eligible for a refund, the product must be returned in unused condition in its original packaging, along with original tags, invoices, certificates, and protective package materials intact. Please note that we have the right to refuse your return if we find that items are damaged, incorrect, or missing or the items show any sign of wear.
• Once your return is received and inspected, we will email you to notify that we have received your returned product. We will also notify you of your refund status. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 7 to 14 days. Refund timelines may vary depending on the bank, and we will not be liable for any fee charged for the transaction by payment gateways or banking partners.
• For items that come in a single box (“Standard Set Jewellery”), if you wish to return any items within the standard set, you will have to return all the items that were part of the standard set.  SKTM will not accept returns of individual items within the standard set and will only accept returns of the entire standard set.
• This return policy applies to all items purchased directly from com except for gold coins, gold bars, silver coins, gift vouchers, gift cards, digital gift vouchers, and customised & discounted ornaments, etc., which are non-returnable, once sold, will not be taken back. Hence, this policy does not apply to them. The policy is subject to change without any prior intimation. Therefore, please visit our website, sktmjewel.com, for the latest policy.
• Please note that this return policy is available only to purchases made through our registered official website, sktmjewel.com, and does not apply to purchases made at other retail showrooms of SKTM and any other website.
• Before accepting delivery of the product/s, please ensure the packaging has not been damaged or tampered with. If you believe the packaging is tampered with, please refuse to take delivery of the package, and call our all-day help desk at +919566280503 (10:00 am to 5:30 pm), mentioning your order reference number.
• Upon successfully authorising your return request, our courier partners shall give you a reference number when collecting the product, which has to be retained for future reference. Before handing over the product and the original sales invoice to the courier, you must keep a copy of the sales invoice for future reference.

We aim to make your shopping experience as smooth and hassle-free as possible. If you encounter any issues during the refund process, please get in touch with our Customer Support Desk. We at SKTM are committed to maintaining transparency and honesty in our practices to provide you with the best service possible.